Sales & Customer Care Assistant

Are you ready to take your skills to the next level and make a real impact? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Food Ingredients: Innovating improved nutritional profiles, better taste and texture, and greater cost efficiency to meet the needs of global food and beverage manufacturers. The role is based in Punto Polanco Mexico City hybrid role. Be part of a passionate, creative and motivated team where together we can achieve greatness and make a real impact. Your potential is our inspiration. Where You’ll Make a Difference - Prepare APO reports, gap analyses, KPIs, and pipeline monitoring to enable data‑driven decisions - Act as the operational backbone for Sales, ensuring accurate and timely analytical, administrative, and coordination support - Develop professional sales presentations summarizing performance, pipeline, and insights - Handle customer operational requests, including documentation, certifications, and platform updates - Coordinate product sample requests and deliveries to support customer satisfaction - Analyze import statistics to support market and commercial understanding - Manage internal coordination across Sales, CSR, GRA, Applications, Finance, and Logistics - Support vendor management activities, including purchase requisitions and payment follow‑ups - Coordinate travel, expenses, events, and internal communication channels (e.g., Teams) What Makes You the Right Fit - Experience supporting sales or commercial teams in an operational, analytical, or coordination role - Strong analytical skills with the ability to prepare reports, KPIs, and performance insights - High attention to detail and accuracy in documentation, data handling, and follow‑ups - Proven ability to manage multiple requests and priorities in a fast‑paced environment - Strong communication skills and ability to coordinate across cross‑functional teams - Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams) - Experience managing customer documentation, platforms, or operational requests - Knowledge of internal processes related to pricing, vendors, or expense management - Ability to work independently, meet deadlines, and ensure consistent execution How Would You Stand Out? - Experience working with CRM or sales platforms (e.g., Workday, Salesforce, customer portals) - Previous exposure to international or cross‑regional sales organizations - Experience supporting events, commercial projects, or pipeline reviews Why Choose Us? - Be part of a collaborative, cross‑functional sales environment with real business impact - Gain exposure to commercial strategy, performance analytics, and customer operations - Work closely with senior sales stakeholders and diverse internal teams - Opportunity to develop strong analytical, coordination, and business skills - Dynamic role with varied responsibilities and continuous learning - Supportive culture focused on teamwork, quality, and operational excellence We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit /careers/workplace-diversity-and-inclusion to learn more

Creado: Jue, 01 de Ene de 1970