Head Regional de Embajadores B2B

We are looking for a Regional Head of B2B Ambassadors We are seeking a professional to lead the launch and scaling of our field operations in the region, driving the onboarding and activation of new solutions for clients. This role will have a highly operational and hands-on focus during the initial phase, directly leading the field team, solving operational challenges, and building the processes needed to scale the operation. As the project grows, the position will evolve toward building a leadership structure, managing through KPIs, and coordinating closely with Product and Analytics teams. Experience 3+ years managing field operations / distributed teams (20+ people at peak), with direct accountability for KPIs (completion rate, productivity, quality, fraud prevention) Experience building or scaling a field operation — hiring, onboarding, territory setup, process definition, not just inheriting a stable team Hands-on experience with operational metrics — can break down completion rate, no-shows, cancellations, productivity per ambassador, and take action B2B / SME experience — understands how to interact with business owners, manage expectations in person, and drive trust during onboarding or delivery Experience working in fast-paced / changing environments, where processes are not fully defined and need to be built while operating Operational Thinking (Field) Can: Design territory coverage and route logic Allocate ambassadors based on demand Identify bottlenecks (no-shows, delays, cancellations) Build simple, scalable processes for field execution Thinks in terms of coverage, efficiency, and execution, not individual cases On-ground Leadership Hands-on leadership in the field Coaching ambassadors directly on execution, customer interaction, and discipline Drives accountability, motivation, and performance in a high-variability environment Comfortable managing performance gaps and attrition Quality & Execution Control Can evaluate field performance beyond metrics (how interactions happen, not just outcomes) Identifies patterns in: Missed appointments Poor customer experience Fraud / bad practices Feeds insights back to improve processes and onboarding Product & Process Feedback Translates field pain points into clear feedback for product and operations Can explain where tools fail ambassadors (CRM, routing, scheduling) Provides actionable input, not just complaints Primary bridge between field reality and product decisions Data Proficiency Comfortable using data to manage operations: Completion rate Conversion No-show / cancellation patterns Productivity per ambassador Uses tools like dashboards (even google) to: Spot issues Form hypotheses Make decisions Not an analyst, but data-driven in execution

Creado: Jue, 01 de Ene de 1970