Building Student Success Together

Job Title: Customer Success Specialist We are looking for a driven and results-oriented Customer Success Specialist to join our team. In this role, you will be responsible for owning the student experience end-to-end and ensuring they achieve real outcomes through our program. Responsibilities: Build strong relationships with students and mentors to ensure a world-class experience. Monitor student progress and proactively increase engagement, satisfaction, and completion. Identify blockers and help students stay motivated and on track. Run check-ins, onboarding sessions, and community touchpoints. Turn feedback into insights to improve our product and operations. Drive retention, Net Promoter Score (NPS), and student outcomes as your core Key Performance Indicators (KPIs). Contribute to building scalable Customer Success processes as we grow. Requirements: Fluent English speaker with exceptional communication skills. Entrepreneurial mindset - you take initiative, move fast, and solve problems without waiting for instructions. High empathy + relationship skills - you enjoy speaking with people daily. Ownership mentality - you think in outcomes, not tasks. A passion for business, startups, or education is a big plus. Benefits: The full startup experience - real responsibility, real impact, real growth. Competitive salary + equity. An accelerated learning journey surrounded by entrepreneurial people. A chance to help build something that changes lives at scale.

Creado: Jue, 01 de Ene de 1970