Job Summary Fulfilling customer satisfaction and streamlining operations requires a skilled leader to oversee fulfillment processes, set and track Delivery Estimated Dates (DEDs), and collaborate with suppliers and warehouses. This role involves identifying inefficiencies in logistics and implementing process improvements for better efficiency and cost savings.Key Responsibilities Serve as the main point of contact for customers, providing updates on orders, shipping, and delivery schedules. Address escalations from the team and ensure prompt issue resolution. Oversee fulfillment processes and maintain documentation aligned with Quality Management Systems (QMS).