Technical Support Specialist

Job Title: Technical Support Specialist About the Role This is a technical and customer-facing position that focuses on managing after-sales repair services, providing technical training, and driving service sales in Mexico. The ideal candidate would be someone who has experience in equipment maintenance, workshop management, and client satisfaction programs. Main Responsibilities After-Sales Service Management: Oversee repair service centers (monitor turnaround time, spare parts approval, cost control, and network expansion). Conduct customer satisfaction visits, identify improvement areas, and implement solutions. Coordinate cross-functional teams to resolve technical issues promptly. Technical Training & Support: Develop training programs for repair teams based on common failures. Train service centers on new products and escalate quality issues to HQ. Service Sales Promotion: Market extended warranties, maintenance contracts, and other service offerings. Hands-on Repairs: Perform equipment repairs for key clients when required. Requirements Bachelor's degree in Engineering (Electronics, Mechatronics, or related field). 5+ years of experience in maintenance/repair management (electronics). Proficiency with service management software and MS Office (Outlook, Excel, PPT, etc.). Experience in customer satisfaction programs or technical sales. Knowledge of the security/AV equipment industry (e.g., Dahua products). Advanced troubleshooting and diagnostic skills. Conversational English. About You We are looking for a highly skilled and experienced professional who can provide exceptional technical support and drive business growth in Mexico. If you have a strong background in electronics engineering and customer-facing roles, we encourage you to apply for this exciting opportunity.

Creado: Jue, 01 de Ene de 1970