Business Intelligence

We are looking for a Business Intelligence to support our Sales and Customer Success (CSM) teams in understanding client business scenarios, identifying optimization opportunities, and shaping strategic recommendations. This role serves as a key link between commercial teams, clients, and internal stakeholders to enhance the effectiveness of our voice AI solutions and improve client outcomes. Key Responsibilities Partner with Sales and CSM teams to understand client business processes, challenges, and goals. Conduct in-depth research and analysis on client industries and operational models. Identify improvement areas in existing voicebot strategies and suggest actionable enhancements. Translate client needs into structured proposals and optimization strategies. Support sales with solution design, business use case development, and pre-sales documentation. Collaborate with internal product and delivery teams to ensure smooth implementation of proposed solutions. Track performance metrics and analyze voicebot and customer engagement data to derive insights. Help build playbooks, case studies, and industry-specific business scenarios. Requirements Bachelor's degree in Business, Engineering, Communications, or related field. 2+ years of experience in business analysis, consulting, customer success, or solution design—preferably in SaaS, PaaS or CaaS. Strong analytical and problem-solving skills with business-oriented thinking. Ability to communicate clearly and persuasively in both English and Spanish. Experience working with sales/CS teams and/or directly engaging with clients. Familiarity with contact center operations, customer service workflows, or AI/automation solutions is a strong plus. Proficient in creating business reports, client-facing materials, and process documentation. A Big plus: Experience in the BPO or voice tech sectors.

Creado: Jue, 01 de Ene de 1970