Tailor Brands Trainer
ContactPoint 360 - Monterrey
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**Join our CP360 Family, today****From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian.****Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together!**Who We Are**:Welcome to ContactPoint 360, the world’s fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.At ContactPoint 360 Inc., we deeply understand the meaning of family and values.As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.**Our Purpose**:Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.**Scope**:**Role & Responsibilities**:- Subject Matter Expert on multiple company specific, client specific and soft skill training topics- Subject Matter Expert on our LMS platform as well as other training, coaching & performance management tools- Thoroughly document all training completion, lesson plans and training schedules including updates and version control- Create engaging training initiatives and roll out plans for different clients, lines of business and personnel in the company- Provide training feedback and insights to new employees during on boarding as well as to Contact Point 360's leadership, operations & HR teams- Provide recommendations and create content on training trends and opportunities.- Liaise with Operations, Quality Assurance and Human Resources to discuss SWOT analysis related to training- Assist other trainers as needed and complete other duties as assigned- Has broad training experience including in-class and remote training- Has a winning attitude, energy and mindset that is contagious to those they interact with- Thrives on being challenged, working well under pressure, and taking a solution-oriented approach always- Has a critical eye for detail when it comes to industry best practices, processes and version control methods for all learning and development initiatives- Makes it their mission to be proactive, self-start and show self-initiative in all responsibilities and tasks- Has incredibly strong computer and typing skills including but not limited to Microsoft Office Suite, Microsoft Teams, SharePoint, Teamwork, etc.**Qualifications**:- Completion of high school education and some training certifications are considered an asset- Minimum of 3 years progressive work experience in the BPO industry in a similar capacity- Experience with the full training lifecycle including analysis design, delivery and evaluation- Availability to work evenings or weekends as required to meet and exceed company & client expectations**Benefits**:- Great Base Salary $24,000- Bonuses: up to 20%- Mayor Medical Expenses- Life Insurance- Pantry Vouchers- 2 days off**Join our Amazing Team Today and Embrace Excellence Together!
Creado: Jue, 01 de Ene de 1970