Aftermarket Administrator

Description: Aftermarket administrator will report to the Aftermarket Manager in our Monterrey MX office location. The successful administration will bring a visionary pro-active approach to providing customer service. The administrator will be the main point of contact for our customers worldwide who need Service Engineer’s to visit their sight. He/she will be part of a team of people within our customer support Department. Exceeding customer expectations is the primary responsibility of all personnel within the department. He/she will be on charge of the follow responsibilities: Field Service Coordinator Key Responsibilities Keeping customers informed on all aspects of the current scheduleManaging all incoming service request, properly evaluating the urgency, and setting the appropriate priority to the requestCoordinate all installation activities with customers and departmental personnelMonitor installation and warranty hours for each machine, determine if the service request should be warranty or not and maintain summary reportsReceive, log, and distribute all incoming Field Installation ReportsAcquire PO number when applicable before dispatching a Service EngineerCoordinate shipping of required parts before the Service engineer’s arrival to the customer’s activitiesPrepare schedules for service personnel and assigns personnel to customersContact service personnel to obtain or give information and directions regarding service or installation activitiesHelp with documentation needed to access customer sites (Safety & Insurance)Maintain Gant Chart of Field InstallationsProcess paperwork and payments of contractor’s invoicesAssist with travel coordination of service personnelMaintain a log and status report of all Customer’s Service ContractsSet up and maintain accruals for customer’s installationsInteract with other departments such as Sales, Marketing and Engineering, etc.Create the contracts with every customer that request service. The contract is called REPSE and is to fulfill the new Mexican low of specialized services.Project management Work on process for a new project. Receive PO, request payments, issue the invoice, recollect the document to issue the PO internally, support supply chain for shipping and importation, coordinate until deliver at customer.Be the intermediary between ESAB Mexico departments involved and Denton/Karben/Laxa/ESAB China.Be the main contact with the customer to recollect documents needed, request the payments, and keep updated of the progress of the project.Set the list price of all the wears and part for cutting automation.Quote spare or consumables when a service is involved.Define the correct stock level of inventory for wears and parts of cutting automation.Work with product manager on obsolescence list or with parts without price defined.Prepare the monthly sales reports.Prepare the backorder report to define the monthly forecast.Software support Update the customer contracts of Columbus.Provide basic support to the customers.Coordinate advanced support from USA.Promote the service contracts and Columbus Packages.Knowledge, Skills & Abilities 2- year Degree or relevant experienceAbove average verbal and written communication skillshigh level of verbal and written communication in EnglishHigh level of organization skillsAbility to quickly grasp technical data and communicate this dataPositive take charge attitudePossess decision-making capabilities combines with self-discipline and proactive attitudeAbility to partner with customers with clear communications and expectations managementExcellent time management with a sense of urgencyProficient on office equipment and computers, including, but not limited to, Word, Outlook, Project, and Excel

Creado: Jue, 01 de Ene de 1970