Senior Consumer Collections Lead

Key Responsibilities Lead a high-performing collections team in a call center setting. Drive daily execution using KPIs: contact rates, recovery efficiency, and agent productivity. Oversee hiring, training, coaching, and performance management. Foster a results-driven culture through regular team check-ins and 1:1s. Operational Excellence Analyze AR metrics and trends to identify opportunities and risks. Collaborate with customer service, finance, and IT to resolve billing issues and streamline processes. Maintain professional customer interactions via calls, emails, and dispute resolution. Process & Systems Identify and close process gaps across AR and credit functions. Develop and maintain SOPs to ensure consistency and reduce errors. Support integration of additional divisions into shared services. Financial Oversight Execute month-end close activities, including GL reconciliations and reporting. Manage bad debt reserve calculations and communications. Resolve escalated issues with urgency and ownership. Reporting & Communication Presents AR performance updates and strategic insights to senior leadership. Builds and automates dashboards for real-time visibility into AR and call center metrics. Translates complex data into clear, actionable recommendations. Qualifications Skills & Experience 3–5+ years in AR or consumer collections, ideally in a call center setting. Strong understanding of AR processes, call center metrics, and U.S. consumer behavior. Fluent in English; excellent communication and negotiation skills. Proficient in Power BI, Excel, ERP systems, CRM platforms, and AR automation tools. Education Bachelor's degree in Finance, Accounting, Business Administration, or related field.

Creado: Jue, 01 de Ene de 1970