Job Responsibilities:• Provide assistance, diagnose, and resolve technical issues in English for U.S. customers via phone calls. • Address questions about products/services. • Identify cross-selling and upselling opportunities for products or services. Implement retention strategies to prevent cancellations and foster customer loyalty. • Handle objections and customer concerns to effectively close sales. • Maintain accurate case records and knowledge base articles, contributing to continuous improvement of troubleshooting procedures and customer experience.Requirement:• Minimum of 3 months of experience in a call center. • Advanced conversational English. • Min. knowledge of computers, technical support, and digital tools. Others:5 days a week, 2 rotating days off9-hour shifts Shifts between 7:00 hrs – 22:00 hrs Also shifts between 23:00 hrs – 07:00 hrs