Head of Call Center Training Operations

/Key responsibilities of this role include managing and coordinating the development, delivery, and evaluation of training programs for call center employees. /The primary focus is on leading new hire and on-floor training activities, developing project-specific and standard operating procedures (SOP) training, and reviewing existing training materials to ensure they are up-to-date and effective. /This position requires a strong ability to work with diverse team members, manage multiple priorities, and adapt to changing circumstances. //Education: //Bachelor's Degree //Experience: //7-10 years of experience in reputed call centers /More than 4 years of team handling skills required /Handled a team of Trainers/Sr Trainers/AMs //Technical Skills: //Inbound and Outbound Voice domain experience is a must /Good knowledge/background of Technical support/Sales and Retention training experience preferred //Personal Qualities: //Excellent verbal, written, and interpersonal communication skills /Ability to work rotational shifts as per business requirement /Self-motivator and self-starter /Focused on quality and customer service /Solid time management skills /Ability to effectively deal with people at all levels inside and outside of the Company /Creative ability, writing proficiency, and visual graphics design ability /Ability to multitask and successfully operate in a fast-paced, team environment /Must adapt well to change and successfully set and adjust priorities as needed /Proficient with Microsoft Office Suite (Word, advanced Excel, including ability to create PowerPoint presentations, and knowledge of Outlook) /

Creado: Jue, 01 de Ene de 1970