Customer Operations Specialist

This is a hybrid role with 2 days a week required in our Monterrey, MX office. As a Customer Operations Specialist , you will play a critical role in supporting the delivery of Seso’s services to our customers. This role ensures each customer experience is personalized, accurate, and efficient. You’ll work closely with our Customer Success team while collaborating frequently with Worker Operations, Visa Operations, Product, and Engineering. The ideal candidate is detail-oriented, a fast learner, and able to balance multiple priorities across teams. You will encounter complex challenges, sometimes under tight deadlines, and are expected to implement both short-term fixes and long-term process improvements. Responsibilities Build and configure document/data management webforms using no-code tools (e.g., Anvil). Collaborate with the Customer Success team to understand HR onboarding needs for new and returning farmworkers. Translate those needs into streamlined workflows and webforms tailored to each customer. Execute data entry and QA tasks, including manual data input, form testing, and error troubleshooting. Provide technical phone and email support to internal teams and customers. Maintain proactive communication on project status and deliverables. Manage customer-specific solutions from setup to delivery within defined timelines. Work closely with Product and Engineering teams to report bugs, recommend improvements, and test feature enhancements. Skillset Thrive in a fast-paced, ever-evolving environment with a learning mindset. Proficiency with productivity tools (e.g., task management, shared docs, Slack) and the ability to learn new tools quickly. Familiarity with no-code platforms such as Anvil () is a major plus. Strong ownership mindset with a proactive, hands-on approach. Excellent time management and structured problem-solving skills. Demonstrated passion for supporting the agricultural industry and its workforce. Fully bilingual in English and Spanish(preferred)

Creado: Jue, 01 de Ene de 1970