Storage Solutions Technical Content Specialist

Storage Content Developer Role Are you a skilled technical content creator looking for a challenging opportunity to help customers resolve issues independently and optimize their storage solutions? We are seeking a driven professional to develop innovative technical content that showcases expertise in storage technologies, including SAN, NAS, RAID, SSDs, and cloud solutions. This role requires strong written and verbal communication skills, with the ability to write clear, concise, and user-friendly content for diverse audiences. You will collaborate with engineers, architects, product managers, and other technical content developers to deliver effective content that meets customer needs. The ideal candidate will have 3+ years of industry experience, or a bachelor's degree in technical communication, computer science, engineering, or a related field. Advanced English language proficiency is mandatory, along with proven experience in technical writing or content development. Familiarity with Lenovo storage solutions or similar enterprise storage products is a plus. Key Responsibilities: Develop, write, and edit technical content to assist customers in troubleshooting and self-help scenarios, including online articles, troubleshooting guides, demonstrations, and videos. Work closely with product teams and engineers to gather technical information and present it in user-friendly formats, ensuring accuracy and clarity. Collaborate with marketing, training teams, and subject matter experts to create content that supports customer education, system configuration, and common issues. Contribute to the development of multimedia content such as videos and simulations that enhance user understanding of real-world scenarios. Maintain up-to-date content on the support website and ensure it aligns with product updates, feature releases, and emerging industry trends. Manage multiple content projects in a deadline-driven environment, tracking progress and ensuring timely delivery of high-quality content. Enhance content engagement by incorporating feedback from customers and internal teams. Required Skills and Qualifications: 3+ years of industry experience, or bachelor's degree in technical communication, computer science, engineering, or a related field. Advanced Level of English (Mandatory) Proven experience in technical writing or content development, preferably related to storage, IT, or enterprise systems. Strong understanding of storage technologies (e.g., SAN, NAS, RAID, SSDs, cloud solutions) and their practical applications. Excellent written and verbal communication skills, including the ability to write for diverse audiences and translate complex concepts into clear, concise, and user-friendly content. Experience in field or remote technical support, with customer-facing skills in troubleshooting and consulting. Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced, deadline-driven environment. As an Equal Opportunity Employer, we do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Creado: Jue, 01 de Ene de 1970