Training Manager Position

Job Summary: We are seeking a highly skilled and experienced Training Manager to lead our team. This role requires strong leadership, communication, and project management skills to develop and implement training programs that drive business results. Develop and execute comprehensive training plans aligned with business objectives Design and deliver training content that meets the needs of our agents and trainers Collaborate with cross-functional teams to ensure seamless training delivery Evaluate training effectiveness and make data-driven decisions for improvement Required Skills and Qualifications: Bachelor's degree in Business Administration or related field 6-7 years of experience in training and development, preferably in a BPO or call center environment Inbound and outbound voice domain experience is a must Excellent verbal, written, and interpersonal communication skills Solid time management and organizational skills Ability to work in rotational shifts as per business requirement Benefits: Competitive salary and benefits package Opportunities for professional growth and development Collaborative and dynamic work environment Others: We are an equal opportunities employer and welcome applications from diverse candidates We offer flexible working arrangements to support work-life balance

Creado: Jue, 01 de Ene de 1970