Trainer and Training Manager

Job Description The primary objective is to spearhead all new hire and on-floor training activities for Call Center and Client Teams. This includes in-house trainer development, planning batches for NHs and Refresher trainings, and reviewing Existing Training Materials to identify needs for updating them. Key Responsibilities: Training Development Plan and implement project-specific and Standard Operating Procedures (SOP) training for new and existing Call Center employees. Develop and review Refresher training plans based on Training needs for existing Agents. Required Skills and Qualifications Education: Bachelor's Degree 7-10 years of experience in reputed call centers with more than 4 years of team handling skills required. Inbound and Outbound Voice domain experience is a must. Good knowledge/background of Technical support/Sales and Retention training experience preferred. Benefits Ability to work rotational shifts as per business requirement. Excellent verbal, written, and interpersonal communication skills. Must be self-motivator and self-starter. Focused on quality and customer service. Others Must be proficient with Microsoft Office Suite (Word, advanced Excel, including ability to create Power Point presentations, and knowledge of Outlook).

Creado: Jue, 01 de Ene de 1970