Customer Care Specialist (Fluent in English & French)

(Only candidates currently living in Mexico will be considered) We’re not your average call center. We partner with global e-commerce brands to deliver fast, human, and genuinely helpful customer experiences. If you thrive in a dynamic environment where every message counts and you actually care about solving problems, this role is for you. We’re proud of what we’ve built — and how we perform. ⚡ 67% faster response time than industry standards. ✅ 100% compliance in environments where 95% is the minimum requirement. For us, benchmark times aren’t goals to meet; they’re challenges to beat. And we’re growing fast. That means real opportunities to climb the ladder, develop new skills, and grow your career as we continue expanding across markets. What You’ll Do: Be the voice (and heart) of our brands across email, chat, and phone. Support customers with questions about products, orders, and returns. Use data and common sense to provide clear, friendly, and solution-driven responses. Keep every interaction consistent with brand tone and service standards. Collaborate with our internal teams to improve processes and elevate CX. What We’re Looking For: Fluent in English and French (written and spoken). Prior experience in e-commerce customer service is a big plus . Excellent written communication and multitasking skills. Calm under pressure, empathetic, and proactive. Tech-savvy — comfortable using CRM tools and online platforms. The Details: Location: Monterrey-based, work-from-home position Schedule: Full-time, 6 days a week (day off assigned during onboarding) Salary: $22,000 MXN/month If you’re ready to join a fast-moving team that sets the bar higher every single day — and gives you room to climb — we’d love to hear from you.

Creado: Jue, 01 de Ene de 1970