Tech Support Agent Monday to Friday Apply Today!

**Join our CP360 Family, today****From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian.****Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together!****Who We Are**:Welcome to ContactPoint 360, the world’s fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.At ContactPoint 360 Inc., we deeply understand the meaning of family and values.As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.Our Purpose:Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.**Overview****Responsibilities**- Listen attentively to partner needs and concerns and accurately document support interactions.- Participate in monitoring and answering dealer inquiries through the technical forums.- Participate in products beta opportunities and providing feedback.**Qualifications****Required Qualifications**- High School diploma or equivalent.- 1 Year Customer Service Experience.- Ability to show technical aptitude and troubleshooting.- Enthusiasm for the technical industry and products (IoT, Smart Home, Surveillance, Networking, Home Theater, etc.)**Preferred Qualifications**- Advanced degree in a technical field.- Experience installing or troubleshooting surveillance or security products.- Professional experience installing or troubleshooting power management systems (UPS, surge suppression, etc.)- Professional experience installing or troubleshooting other technical products or services such as audio video equipment, network equipment, etc.- Knowledge of networking including, advanced router configurations, use of managed switches, firewalls, VLAN configurations- Knowledge of home automation, IoT, Media distribution (HDBaseT or Video over IP), high end audio, HVAC, Low Voltage wiring, Electrical wiring, Smart lighting, etc.- Experience documenting cases in Salesforce.- Previous call center experience in customer service or technical support.**What we offer**:- Great base salary plus bonuses up to $22,000 per month- Law Benefits- Life Insurance- Pantry Vouchers**Maple Leaf to Monterrey: Join Our Canadian-Inspired Team!**Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $20,000.00 - $22,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Seguro de gastos médicos mayores- Seguro de vida- Vales de despensaTipos de compensaciones:- Bono de productividadLugar de trabajo: Empleo presencial

Creado: Jue, 01 de Ene de 1970