Service Desk Agent - Portugues - Ingles

DescriptionAZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as an **IT Service Desk Agent - Portuguese.****Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring incoming tickets to the Global Service Desk,** remotely resolving them within established guidelines, and seeking assistance from 2nd level support when necessary.**Requirements**:- Bachelor's degree in engineering (IT, industrial).- Fluent spoken and written English, Spanish and Portuguese.- 2 years of proven experience in a service/customer service desk position.- Basic understanding of IT principles and ticket handling.- Basic knowledge of ticketing system, preferably BMC.- Excellent communication skills.- Customer focused and results oriented.- Ability to work alone or as a member of a team.- Availability to work shifts and weekends.- Responsible and organized.- Logical thinker.- Passion for learning new concepts, technologies and processes.**Benefits**:Hibrido 1 semana en oficina y 2 en casaNomina 100% + PLAguinaldo, Fondo de Ahorro, Vales de despensa, Bono a mitad de año por 8 días y Bono por cumplimiento de metas anual.Contrato : Indeterminado

Creado: Jue, 01 de Ene de 1970