Technical Support Representative

If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.**Responsibilities**- Research and identify solutions to satellite internet access.- Diagnose and troubleshoot technical issues, including account setup and network configuration- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution, within agreed time limits- Properly escalate unresolved issues to appropriate internal teams tech support levels.- Provide prompt and accurate feedback to customers- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Follow up with clients to ensure their internet access are fully functional after troubleshooting- Prepare accurate and timely reports- Document technical knowledge in the form of notes and manuals- Maintain jovial relationships with clients**Salary & Benefits**:- Base salary $14,500 MXN per month- Up to $3,000 performance Bonus- Training Bonus $3,000- $1,000 transportation bonus- 40 hrs for week- 2 days off- Food coupons- Life medical insurance- Permanent placement position / Direct hire**Salary**: $14,500.00 - $18,500.00 per monthAbility to commute/relocate:- 64710, Monterrey, N. L.: Reliably commute or planning to relocate before starting work (required)**Experience**:- Call Center: 1 year (preferred)- Tech Support: 1 year (preferred)**Language**:- English (required)

Creado: Jue, 01 de Ene de 1970