Lead Instructor

Responsibilities: Refresher trainings for the projects assigned. Review Existing Training Materials and Identify need for updating the same. Understand virtual Training environment, virtual training delivery, engagement and reporting. Develop Refresher training plans based on Training needs for existing Agents to help prepare them for call taking and improving current standards of Quality. Evaluate client's training requirements and establish training goals/completion milestones for the trainers and process. Develop and implement client-specific training programs and scripts, using input from Project Managers, client training materials and Knowledge System contents. Facilitate internal tests, certification for trainers, advisors and involve in remediation training programs as per the agenda. Research product information for the assigned account by attending team meetings and periodic calibration session, side by side observations and call monitoring for training department purposed. Work with Call Center management staff to develop and facilitate motivational activities for Agents and Trainers Qualifications: Bachelor's Degree 6-7 years of experience in reputed BPO call center out of which 1-2 years of experience handling team of Trainers/Sr Trainers. English level C1 Benefits above the law On site job: Monterrey

Creado: Jue, 01 de Ene de 1970