Housekeeping Director

Housekeeping Leader Job Summary: This is an exceptional opportunity to lead a high-performing housekeeping team in a dynamic environment. The successful candidate will be responsible for delivering exceptional cleanliness and customer service standards, while fostering a positive and inclusive work culture. The ideal candidate will possess excellent leadership, communication, and problem-solving skills, with the ability to motivate and develop a diverse team of housekeeping professionals. Key Responsibilities: Lead and manage a team of housekeeping staff to deliver exceptional cleanliness and customer service standards. Develop and implement effective training programs to enhance the skills and knowledge of housekeeping staff. Conduct regular performance evaluations and provide coaching and feedback to improve performance. Collaborate with other departments to ensure seamless delivery of services and achieve business objectives. Identify and address any issues or concerns related to housekeeping operations, ensuring compliance with company policies and procedures. Requirements: 2-3 years' progressive housekeeping management experience, preferably in an upscale hotel, resort, or cruise ship. Preferred bachelor's degree in hospitality management, business administration, or related field from an accredited college or university or the international equivalent. Extensive knowledge of proper cleaning techniques, chemical handling, and safety-related procedures, requirements, and use of equipment, personal protective equipment, and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal. Knowledgeable about talent assessment techniques, quality service standards, and guest satisfaction, development of crew/management, leadership skills, and coaching abilities for front-line employees and junior management, increased ability to solve issues. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.). Demonstrates strong results-oriented management style with proven successes. Must focus on operational goals where training, leadership development, and recognizing overall team performance is paramount. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards. Ability to communicate diplomatically with managers, shipboard, and shore-side employees to resolve problems and negotiate amicable resolution to challenges. Flexibility to manage, direct, and encourage a positive, dynamic, diverse housekeeping operation by navigating through a changing work environment. Qualifications: Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

Creado: Jue, 01 de Ene de 1970