Receptionist

Roles & Responsibilities – Receptionist Overview The Remote Receptionist serves as the first point of contact for clients, potential clients, and partners, representing the firm with professionalism, warmth, and efficiency. This role is critical in ensuring every caller experiences exceptional service aligned with the firm’s mission of “changing people’s lives.” Operating remotely, the receptionist manages inbound communications, directs calls to appropriate departments, and maintains a consistent and positive brand image. The role requires multitasking, attention to detail, and the ability to remain calm and courteous under pressure while ensuring all client interactions reflect the firm’s commitment to excellence. Core Values & Work Ethic The Remote Receptionist embodies and upholds the firm’s values in every interaction, serving as the voice and tone of the organization. Through empathy, consistency, and professionalism, the receptionist ensures that each client communication reinforces the firm’s culture of service and care. ● Commit to the Cause. ● 100 × 100. ● Make It Happen. ● Break the Ceiling . Roles and Responsibilities 1. Client Communication & Call Management Answer incoming calls from clients and potential clients promptly and courteously. Provide professional greetings that align with the firm’s brand and tone. Maintain composure and professionalism while handling high call volumes or sensitive situations. 2. Call Routing & Coordination Identify caller needs and route them to the correct department or queue efficiently. Ensure accurate message-taking and timely follow-up for missed calls or inquiries. Utilize call management software and CRM tools to document and track interactions. 3. Brand Representation & Client Experience Deliver consistent, friendly, and professional client experiences reflective of the firm’s values. Uphold communication standards that strengthen trust and satisfaction. Assist in maintaining updated call scripts and voicemail recordings that reinforce consistent branding. 4. Administrative Support Support basic administrative tasks such as scheduling calls, confirming appointments, and updating contact information. Collaborate with team members to ensure smooth client intake processes. Escalate urgent issues or client concerns to appropriate staff members in a timely manner. Skills & Competencies Excellent verbal communication and active listening skills. Bilingual (English/Spanish) preferred for effective client engagement. Strong customer service orientation with the ability to convey empathy and professionalism. Proficiency in call management systems, CRMs, and virtual communication tools. Exceptional multitasking and organizational abilities in a fast-paced, remote environment. Attention to detail and commitment to accuracy in message delivery and call documentation. Calm and professional demeanor when handling difficult or emotional client interactions. Time management and self-discipline to work efficiently without direct supervision

Creado: Jue, 01 de Ene de 1970