Shore Excursion Associate - Cruise

Position Title: Shore Excursion Associate (Cruise) Position Summary Shore Excursions Associates are integral parts of our guest’s vacation experience. Shore Excursions Associates support the Shore Excursion Manager to maximize revenues by marketing, promoting, explaining and selling tours to guests, along with ability of converting guest interactions into an excursion sale. As Shore Excursion Associate you are expected to: • Execute tactical plans to achieve revenue and sales targets • Liaise with Operations and Revenue Team to maximise revenue • Employs effective marketing strategies • Promote, explain, and sale tours to guests before they go ashore • Partake in , and monitor the Shore Excursion Program • Handle guest complaints and queries • Achieve Guest Satisfaction Targets (TGEM) • Maintain professional working relationships with Tour Operators • Assist with the dispatch of all shore excursions, Pier and Lounge dispatch • Participate in all safety drill and trainings as required • Follow all environmental and ECP policies and procedures. Position Requirements: • Experience of the Hospitality Industry (2 years min), either Hotels, Tour Operators or Cruise Lines • Excellent command of the English language, both verbal and written. Additional languages are a plus. • Experience and competence in Sales • Understanding of marketing and promotion methods • Understanding of revenue, analytics and ability to interpret ships revenue targets and performance. • High level of computer skills including Microsoft packages • A good understanding of revenue responsibility • Drivers licence preferred • Ability to Swim and partake in adventure activities. • Excellent verbal and written communication skills • Approachable and a good listener

Creado: Jue, 01 de Ene de 1970