Triage Program Manager/ 100% Remote in Mexico

Job Profile: Triage Technical Program Manager Job Type: Long-time based job opportunity Location: Remote in Mexico Job Description: Triage & Prioritization: Manage the intake, categorization, and prioritization of issues (bugs, hallucinations, feature gaps) raised by internal QA, partner teams, or pilot users. Issue Analysis: Collaborate with engineers, data scientists, and PMs to reproduce, root-cause, and document technical issues or model deficiencies in code generation. Cross-Functional Coordination: Drive alignment and communication across product, ML, and engineering teams to ensure timely responses and mitigation plans. Workflow Optimization: Develop triage workflows, dashboards, and reports that improve transparency, reduce response time, and surface trends in model performance or developer friction. Quality & Coverage Oversight: Partner with QA, LLM evaluation, and telemetry teams to identify coverage gaps and automate issue identification and regression tracking. Stakeholder Communication: Proactively communicate triage summaries, high-priority blockers, and resolution timelines to leadership and stakeholders. Model Feedback Loop: Ensure triaged items are fed into model improvement loops (e.g., prompt refinement, retraining, fine-tuning datasets). 5–8 years of experience as a TPM, technical lead, or program manager in software engineering, ML, or AI-driven product environments. Experience in triage management, issue tracking tools (e.g., JIRA, GitHub Issues), and bug lifecycle workflows. Strong understanding of Gen AI technologies, LLMs, prompt engineering, and developer tools (e.g., IDEs, Git, CI/CD). Proven success managing cross-functional programs in a fast-paced, ambiguous environment. Excellent communication and stakeholder management skills.

Creado: Jue, 01 de Ene de 1970