Service Delivery Specialist PMS (Hotel experience)

About Us: HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 104 countries to more than 13,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more. Join us in our journey to deliver the best service possible to the hospitality world! Key Responsibilities: 1. Implementation Support: o Assist in configuring OPERA PMS solutions under senior guidance, focusing on staging servers and interface setups. o Execute customer training programs using OPERA E-Learning tools. 2. Documentation & Troubleshooting: o Maintain deployment checklists and resolve basic technical issues (e.g., system errors, user access) in coordination with HRS Support teams. 3. Project Coordination: o Support requirements gathering and pre-sales activities by preparing technical documentation. 4. Learning & Development: o Participate in certification programs and skill-building workshops to advance OPERA expertise. 5. Collaboration with Support: o Partner with HRS Support teams to escalate and resolve customer issues post-deployment. 6. Solution Leadership: o Lead end-to-end implementation of Oracle OPERA v5 and OPERA Cloud projects, ensuring solutions align with customer business goals and HRS standards. o Design integrated configurations for PMS deployments, including server staging, QA validation, and interface programming. 7. Technical & Strategic Oversight: o Define best practices for Oracle OPERA environment builds (e.g., golden images, configuration checklists) and mentor junior staff on certification pathways. o Collaborate with Oracle, third-party vendors, and HRS Support teams to ensure system compatibility, resolve escalated issues, and improve long-term service delivery. 8. Customer Engagement: o Conduct pre-sales technical reviews, site surveys, and requirements gathering to validate OPERA architecture for sales teams. o Deliver training and documentation to customers and internal teams, emphasizing post-go-live transition support. 9. Problem Resolution: o Troubleshoot complex OPERA issues, identify root causes, and implement sustainable fixes during deployment. 10. Cross-Functional Collaboration: o Partner with international teams and HRS Support to refine implementation workflows and share best practices. What We’re Looking For: Location: LATAM-based (strong preference for Mexico or Central America) Travel: 80–90% availability Start Date: April 2026 Experience: Opera Cloud rollouts preferred (Opera V5 acceptable) Languages: Spanish (Advanced) and English (Intermediate) Experience: 2 years in OPERA PMS implementations (v5/Cloud), with expertise in hospitality workflows (e.g., reservations, housekeeping). Soft Skills: Leadership, strategic thinking, Detail-oriented, and collaborative. Technical Skills: -Advanced knowledge of Oracle PL/SQL, server configurations, and third-party integrations (e.g., POS, payment gateways). -Certifications in Oracle OPERA Cloud or related systems preferred. -Basic understanding of SQL, OPERA modules, and cloud infrastructure. Languages: Fluent in Spanish and English both written and spoken. Why Join HRS? A Job in an international company A diverse, demanding and varied range of tasks Teammates who are at your side with any questions you may have Individual design and development options Motivating remuneration package Work from home and hybrid options Competitive annual bonus scheme Team building and company events Childbirth, marriage and other family friendly benefits Fitness/healthy lifestyle support program Employee referral program We look forward to hearing from you!

Creado: Jue, 01 de Ene de 1970