Account Manager

Account Manager - Technical Training & Professional Services (Mexico) About the Role We're seeking a dynamic Account Manager to drive growth and manage relationships for our Technical Training and Professional Services business in Mexico. This is a unique opportunity to combine revenue generation with strategic account management, working directly with customers across enterprise, mid-market, and SMB segments. In this role, you'll be responsible for 60% revenue generation (new business development, upsells, renewals) and 40% account management (relationship building, customer success, retention). You'll serve as the primary point of contact for direct customers in Mexico, partnering closely with our services delivery and training operations teams to ensure exceptional customer experiences. What You'll Do Revenue Generation (60%) Identify and pursue new business opportunities within assigned territory Drive upsells and cross-sells of technical training and professional services solutions Manage the full sales cycle from prospecting through contract negotiation and closure Develop and execute strategic account plans to achieve revenue targets Conduct discovery calls, needs assessments, and solution presentations Account Management (40%) Build and maintain strong relationships with key stakeholders and decision-makers Ensure customer satisfaction and successful delivery of training and professional services Coordinate with internal teams (trainers, operations, delivery) to meet customer needs Monitor account health and proactively address concerns or opportunities Facilitate renewals and long-term partnership growth Required Qualifications Minimum 3 years of experience in account management, sales, or business development Bilingual proficiency in Spanish (English proficiency is a plus) Working knowledge of AWS, Microsoft Azure, and/or Cisco technologies (certifications not required) Proven track record of meeting or exceeding revenue targets Experience working with services delivery, training, or operations teams Strong consultative selling and relationship management skills Self-motivated with ability to work independently in a remote environment Must be located in or willing to relocate to Mexico City Nice to Have Experience in the technical training or professional services industry Familiarity with cloud technologies and IT infrastructure solutions Experience managing mixed portfolios (enterprise, mid-market, SMB) CRM experience (HubSpot preferred) Compensation & Benefits Competitive base salary 5% commission on revenue generated 1% year-end bonus for achieving 100% of annual target Professional development opportunities including: HubSpot Training (self-paced) AWS Cloud Practitioner certification Microsoft Copilot/Azure webinars and training Work Environment Fully remote position with minimal travel requirements Flexible work arrangements Collaborative team culture with strong cross-functional support Opportunity to shape and grow a key market territory Target Start Date Q1 2026

Creado: Jue, 01 de Ene de 1970