Data Analytics Manager

OverviewResponsible for identifying and proposing solutions for information and strategy’s for current business needs, developing strategic plans for the growth of BI through Mex Country, Responsible for providing analytics and business intelligence in the database manage process and data process, overseeing enterprise scheduling and providing leadership for Contact Management and Data Strategy in multiple operational sites, on the regions under his scope., generating innovative high-level analysis of the company's key performance indicators alongside Data Management.Key ResponsibilitiesGenerate a business proposal for BI servicesSet clear expectations for performance through the establishment of goals for the Contact Management and Data Strategy TeamsCreate a high-performing team through regular coaching & development of the Contact Management and Data Strategy Regional TeamsAlign Business Intelligence Managers to comply with the BEST Reporting StandardProvide experience in the subject for the key basic functions of Business Intelligence & MS SQL QueryingSupport with extended complex client or site escalationsAdvise Operations and Support Areas on the way in which BI plays a fundamental role in improving management and commercial optimizationEstablish strong relationships with the heads of Operational teams and corporate area heads trough continuous dialogue and supportPresent analytical data to top management teamEnsure supported departments align with enterprise for Contact Management best practices and regional processesSupport Business Development and Pricing teams in request of information for potential clients, such as occupancies, ramp up proposals, high-level analysisExercise appropriate and proactive communication with Director Level Clients.Align BI technologies with strategic initiativesOversee design and delivery of end-user training material with Business Intelligence ManagersInternal manager talent developmentRepresent Data Strategy and Contact Management as an Ambassador in Chief Executive forumsEvaluate enterprise-staffing needs and weigh against effectiveness of available capacity within enterpriseEnsure leadership team & Contact Management teams are aware of unmitigated capacity shortages that will put key performance indicators at riskEvaluate performance against the established plan on a monthly basis with CountryResponsible of the secure management of the data bases in the entire CountryResponsible for create process of data base management for all the campaigns in the entire CountryEnsure works with the better strategies in order to increase the main KPIs related with the database and Data StrategyEducation and specific trainingBachelor’s Degree in Computer Science, Management Information Systems or similar. A master’s Degree is a plus.Work Experience3 years of Call Centre experience2 years of Experience as a Manager, preferably in Data Strategy or in an IT Branch.2 years of experience leading Data Mining Teams & Extensive Database Management Knowledge 2 years of experience as a Project Manager in Business Intelligence, Data Analytics, or Contact Management preferred.Technical skillsAdvance SQL (Procedures, T-SQL, functions, grouping by sets, variables, etc.)Advance Data Base Management KnowledgeMicrosoft SQL Server Management StudioMicrosoft SQL Server Integration Services (SSIS)Microsoft Power BIVisual Basic and Macros desired.Python for data analysis and basic web developmentREST API KnowledgeKnowledge of basic language oriented to objects preferred.Database knowledge.Lean Six Sigma MethodologyAt TP México, consistent with our diversity and inclusion policy, we guarantee that our Talent Attraction process is free of discrimination based on conditions such as biological sex, sexual orientation, gender identity and expression, ethnic origin, nationality, age, civil status, social condition, health status, religious beliefs, political doctrine, disability or any other protected by law, will not be an adverse reason to advance your career with us and if you decide to share this information it will be treated confidentially. At TP, we celebrate and value diversity

Creado: Jue, 01 de Ene de 1970