Sales Welcome Call Specialist

This is a Sales Welcome Call Specialist role focused on residential solar operations, offered under an independent contractor setup.About Us:Our World Energy was founded with a client-centric model that allows us to focus exclusively on serving our clients as one of the Nation’s leading residential solar installers. Our persistent focus on the customer experience guarantees a positive outcome and ultimately, money saved. We are backed by over $5 Billion in funding, and alongside our install partners, we are leading the way towards a 100% sustainable planet.Job Summary:As a Sales Welcome Call Specialist, you will be a crucial part of our new team focused on welcoming new clients. This role involves conducting welcome and compliance calls to ensure all customer details and agreements are verified accurately. You will support new customers by answering their questions, guiding them through the onboarding process, and ensuring compliance with internal procedures and regulatory requirements.Work Setup:This is an independent contractor role.Full remote setup – work from anywhere.No statutory benefits provided as per contractor agreement. (e.g., health insurance, social security)Weekly pay cycle.Job Responsibilities:Welcome and Compliance Calls: Conduct scripted welcome calls for new customers and compliance calls to verify homeowner and financier details.Data and Documentation Management: Complete CRM updates, and maintain accurate client records, checklists, and confirmations.Scheduling and Coordination: Arrange site surveys by coordinating with the site survey team and ensure timely email communications regarding the survey schedule.Communication and Follow-up: Handle high volumes of email correspondence to confirm survey appointments and address customer queries.Adherence to Compliance Standards: Follow company protocols strictly to maintain compliance during all customer interactions.Required Skills & Qualifications:Minimum of 2 years of experience in a customer-facing role such as Sales, Customer Service, or Call Center operations.Strong Communication Skills: Friendly and effective communication skills to foster positive client interactions. Spanish bilingual - ability to communicate effectively both in Spanish and English language.Scheduling Experience: Familiarity with scheduling software is a plus.Attention to Detail: Ability to follow a script accurately and ensure all compliance questions are asked thoroughly.Adaptability: Capable of managing rotating shifts, including PM and weekend hours, as part of a flexible schedule.Measures of Success:Customer Satisfaction: Achieve a 97% positive feedback rate within 30 days.Attendance and Punctuality: Maintain adherence to attendance policies, with immediate action on no-call/no-shows.Service Level Agreement (SLA): Complete outreach within 2 minutes for each welcome call readiness.Pay: MXN 17,550

Creado: Jue, 01 de Ene de 1970