Responsibilities: Refresher trainings for the projects assigned. Review Existing Training Materials and Identify need for updating the same. Create new content. Conduct and periodically review contents of the initial training of new Agents. Evaluate client’s training requirements. Develop and implement client-specific training programs. Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities. Qualifications: Bachelor's Degree 7 years of experience in reputed call centers with more than 4 years of team handling skills required. Handled a team of Trainers/Sr Trainers/AMs. English level C1 Benefits above the law