**JOB DUTIES:- Facilitate issue identification and analysis- Investigate and resolve technical issues- Build relationships with customers Develop and share knowledge**YOU MUST HAVE:- High School Diploma, or equivalent. Some experience in the field- English and French Proficiency Customer Service Experience**WE VALUE:- Good interpersonal and verbal & written communication skills- Strong continuous improvement mindset, strong leadership impactLI-AM2LI-HYBRID