Sales Support Senior

We are looking for a skilled and organized Sales Support Senior to coordinate daily sales support activities and provide guidance to a small team of analysts. This role requires a solid understanding of sales operations, the ability to work cross-functionally, and a proactive mindset to drive efficiency, meet KPIs, and solve problems. The ideal candidate will bring previous experience supervising or coordinating the work of others, even in a small team or informal setting, and is ready to take ownership of day-to-day operations. Strong communication, accountability, and a hands-on approach will be key to success in this role. Responsibilities: • Supervise and support a small team of Sales Support Analysts, coordinating their daily activities and ensuring timely execution of tasks. • Monitor team performance against KPIs and ensure accountability in task execution. • Coordinate directly with Sales, Operations, Production, and other teams to align priorities, clarify requests, and resolve order-related issues. • Review and validate quotes, contracts, order documentation, and data prepared by the team, ensuring accuracy and compliance. • Generate and analyze sales reports to support decision making and monitor performance indicators. • Identify and implement process improvements to increase efficiency and accuracy across the sales support function. • Provide coaching and guidance to junior team members, sharing best practices and supporting onboarding as needed. • Handle escalations related to customer requests, delays, or internal coordination issues. • Ensure data integrity in CRM and operational systems, collaborating with other departments when updates or corrections are required. Requirements: • Bachelor’s degree in Business Administration, Industrial Engineering, Logistics, or a related field. • 3+ years of experience in Sales Support, Sales Operations, or a similar role. • Proven experience supervising or coordinating team members in an operational or commercial environment. • Solid command of CRM systems (Salesforce, HubSpot, SAP) and strong proficiency in Excel (pivot tables, filters, basic formulas). • Excellent organization and time management skills, with the ability to prioritize and meet deadlines. • Strong communication and problem-solving skills with attention to detail. • Comfortable working with cross-functional teams such as Sales, Operations, Production, and Finance. • Intermediate to Advanced English level, able to participate in meetings and communicate effectively in both written and spoken form. *If you are interested in this position, please attach your CV in English*.

Creado: Jue, 01 de Ene de 1970