Service & Client Coordinator

Job Title: Service & Client Coordinator – Administrator Location: Monterrey, Mexico (Office) Department: Service (Customer Support) Reports to: Customer Support Manager About SKIDATA SKIDATA is a global leader in access and revenue control solutions, with more than 1,000 professionals across 23 subsidiaries worldwide. Our systems are trusted by major airports, shopping malls, stadiums, ski resorts, and municipalities. Headquartered in Salzburg, Austria, we offer a rewarding career with international reach, innovation, and a commitment to service excellence. Position Overview The Service & Client Coordinator plays a key role within the Support Center team, helping to manage service operations across SKIDATA’s 300+ installations in Latin America. This role focuses on customer scheduling, service coordination, order fulfillment, and invoice accuracy. Acting as the liaison between customers, field technicians, and internal departments, you will ensure that service requests and preventative maintenance visits are completed efficiently and with high customer satisfaction. Key Responsibilities Act as a key contact for internal and external customers regarding service and project activities, ensuring inquiries, updates, and concerns are addressed or escalated appropriately. Manage the scheduling of service calls, preventative maintenance, and project work; assign technician resources based on availability, urgency, and issue type. Monitor daily workload and regional backlog to maintain a balanced, efficient schedule and help prevent delays. Oversee the end-to-end coordination of open service incidents, including quoting, ordering of consumables and service parts, and ensuring timely delivery through follow-up with supply chain and warehouse teams. Communicate accurate ETAs and updates to customers in a timely and professional manner; set clear expectations and follow through on commitments. Address first-level escalations, resolve routine disputes, and route complex issues to the appropriate team or manager as needed. Perform daily audit reviews to confirm accuracy and consistency of tickets; partner with billing and accounting teams to correct discrepancies. Maintain active communication and collaboration with fellow coordinators and other departments involved in service delivery (e.g., warehouse, supply chain, sales, and project management). Respond to customer survey feedback constructively and escalate concerns to support continuous service improvement. Qualifications Proven experience in service coordination, customer support, billing, or administrative roles, preferably in a high-volume environment. Excellent communication and customer service skills, both verbal and written. Basic accounting and math skills; ability to resolve billing issues. Proficiency in Microsoft Office; Ticketing or service management system experience preferred (e.g., Service Now). Basic English required. Strong organizational skills and the ability to work independently while collaborating across departments. Education & Certifications High school diploma or higher education in Business, Accounting, or a related field. Relevant certifications in billing or accounting are a plus. Schedule Monday to Friday,8:00 AM – 5:00 PM Why Join SKIDATA? SKIDATA offers competitive compensation, a collaborative international environment, and opportunities for growth. We recognize our people as our most valuable asset and are committed to fostering a diverse, inclusive, and supportive workplace. Learn more:

Creado: Jue, 01 de Ene de 1970