Customer Quality Engineer

Customer Quality Engineer | Automotive Manufacturing We're looking for a results-driven Customer Quality Engineer to serve as the key technical interface between our plant and OEM/Tier 1 customers — ensuring quality performance targets are met while building strong, trust-based relationships. What You'll Do Own the full cycle of customer quality incidents: containment, root cause analysis, corrective actions, and 8D presentations directly to the customer Monitor and drive compliance on external quality KPIs: PPMs, Claims, and Non-Quality Costs Track customer Score Cards weekly through client portals and lead recovery plans when needed Validate customer invoices related to quality incidents, material returns, and sorting activities Manage engineering change notifications (drawings & specifications) and coordinate PPAP submissions for in-series process changes Lead and coordinate customer audits at plant level Define and monitor OPIs with quality residents stationed at customer facilities Ensure full compliance with IATF 16949, ISO 14001, and EHS policies What We're Looking For Education Bachelor's degree in Mechanical, Industrial, Chemical Engineering or related field (Master's degree is a plus) Experience 3 to 5 years in Quality roles within the automotive industry Hands-on experience managing OEM or Tier 1 customer relationships Proven track record applying Core Tools in series production environments Language English C2 — Full Professional Proficiency (Non-negotiable) Able to lead technical meetings, present 8Ds, and negotiate with customers entirely in English Technical Knowledge Core Tools: FMEA (Failure Mode & Effects Analysis) Control Plan SPC (Statistical Process Control) APQP / PPAP (Mandatory — must have direct experience in series production environment) Corrective & Preventive Actions (8D) Standards: IATF 16949:2016 (Mandatory — solid working knowledge required) ISO 14001:2015 ISO 19011 (Internal Audits) EHS Regulations Key Competencies Leadership Customer orientation Negotiation Conflict management Clear & structured communication Networking Ability to perform under pressure Our Culture & Expected Behaviors We don't just fill roles — we build ownership. The right person for this position lives by these principles: Prevention over reaction — You anticipate issues before they escalate Sense of urgency — You respond fast without compromising analysis quality Full customer ownership — You take complete accountability for your customer's experience Execution discipline — You deliver on commitments, consistently and rigorously Standards alignment — IATF 16949, ISO 14001 and EHS are non-negotiable in everything you do Conditions Location: Cienega de Flores, Nuevo Leon Travel availability required

Creado: Jue, 01 de Ene de 1970