Technical Support SE

Requirements Relevant technical education and experience in electronics or electrical installations, including certification to work with electricity. Knowledge of information and network technologies / solid technical understanding of solar photovoltaic (PV) and electronics. Ability to handle high volume of phone calls and emails. Ability to prioritize and problem solving. Strong work ethics and team player. Strong Microsoft windows and office skills (Microsoft Dynamics CRM experience is an advantage). Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers. English language written and spoken skills (minimum C1 level) & Spanish as native language. Willingness to travel Nationally and Internationally when it is required. Tasks and Responsibilities Provide technical support and assistance by phone and email to our directly supported installers and customer in the United States and Canada. Contact people for technical questions from colleagues in both local and international departments. Liaise with Fronius USA LLC as well as the service, sales and repair center departments. Accurately document all support case including customer and internal communication. Excels in time management and organizational skills. Evaluate customer needs for upgrades or upselling of current or new installations. Represent Fronius USA LLC in a professional and respectful manner while also, promoting the Fronius Way philosophy. Follow escalation guidelines. All other duties as assigned by Management. Are you ready for Fronius? Apply online now and become part of the Fronius family! #J-18808-Ljbffr

Creado: Jue, 01 de Ene de 1970