Help Desk Specialist

Customer Service Role Overview The Customer Support Specialist Hybrid position offers a unique blend of customer-facing and operational responsibilities. Reporting Structure: The Customer Service Associate will report directly to the Customer Service Manager, ensuring seamless communication and task execution. Key Responsibilities: Provide exceptional customer service through inbound call center operations, operating within scheduled hours. Receive and respond to incoming phone calls for customer support. Initiate outbound calls in response to customer inquiries. Document all interactions in ticketing and tracking systems. Respond promptly to customer inquiries, providing timely data as required. Facilitate communication between claims departments and healthcare providers. Conduct research into customer claims using primary payor systems. Ensure high-quality customer service on every interaction. This role involves various responsibilities and tasks typically associated with its performance. Additional essential functions may be necessary depending on specific requirements.

Creado: Jue, 01 de Ene de 1970