Conversation Design Lead

Senior Conversational AI Designer We are seeking a seasoned Senior Conversational AI Designer to join our team. A conversational AI senior designer plays a key role in defining the user experience of voice-activated interfaces and chatbots. The ideal candidate will have 6+ years of experience in designing conversational interfaces for contact centers, virtual assistants, and other enterprise applications. They should be able to lead requirements gathering sessions, design reviews, and workshops with various stakeholders from business and technology groups. The designer should also have a deep understanding of software development lifecycle and agile delivery methodologies. The successful candidate will work closely with our clients to understand their business requirements and design voice and digital self-service solutions for diverse use cases across industries and modalities. They will collaborate with our engagement leadership, project managers, conversational and generative AI architects, developers, UX designers, product managers, and consultants to strategize, design, and deliver enterprise AI servicing solutions for voice and chat. This is an excellent opportunity for a highly skilled conversational AI designer to make a significant impact on our clients' success by transforming their technology platforms, driving innovation, and helping them improve financial performance, accelerate new digital ventures, and fuel growth through innovation. Required Skills and Qualifications 6-10+ years of consulting and/or industry experience Completion of coursework (Egresado) in any pertinent field or industry Responsible for supporting and leading project workstreams and/or teams Identifies key drivers, defines problems and proposes solutions Advanced English level Relevant work experience in VUI or conversational design in or around contact centers and/or enterprise virtual assistants Experience collaborating with conversational AI and contact center developers, architects, and other relevant team members Group facilitation skills, including leading requirements gathering sessions, design reviews, and workshops for a variety of stakeholders from business and technology groups Fluent in design thinking and UX design methodology as it applies to conversational experiences and interfaces (voice/chat/multimodal) Benefits Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our client most complex challenges. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Creado: Jue, 01 de Ene de 1970