Remote Customer Success Specialist | Real Estate Ops (Demos + Onboarding)

We connect talented tech professionals in Latin America and Canada with remote career opportunities at innovative startups worldwide.We specialize in finding roles that align with your skills, experience, and career goals.Our personalized approach ensures you're matched with companies that value your contributions and offer opportunities for growth. Whether you're a software engineer, designer, marketer, or other tech professional, we're here to help you take the next step in your career. Company OverviewOnSightPros providesindependent property condition reports for rental homes . When a property manager requests an inspection, the team coordinates with residents, sends a trained technician to the property, and delivers a photo-rich report documenting the home’s condition. These reports are used duringmove-ins, move-outs, lease renewals, and periodic property checks . Property managers rely on them to document damage, identify maintenance issues, reduce disputes, and keep property owners informed about the condition of their homes. Your RoleThis role exists to help customers clearly understand how the inspection service works and to ensure their first inspections run smoothly. You’ll lead service demos, help customers plan their first inspection cycle, and guide them through the early steps—from request submission to receiving their first reports. Success in this role means customers quickly understand the process and begin using the service with confidence. You’ll:Run service demos tailored to property managers’ workflowsWalk prospects through real inspection reportsHelp new customers plan their first inspection cycleLead kickoff calls and guide onboarding stepsExplain scheduling, tenant coordination, and turnaround timelinesWrite clear follow-up notes customers can reference laterTurn recurring questions into guides and simple documentationShare customer feedback that helps improve the processYou Bring:2+ years in a customer-facing role (customer success, onboarding, support, or implementation)Experience explaining workflow-heavy services or productsExcellent spoken and written English communicationConfidence leading demos or structured walkthroughsA tech-savvy, process-oriented mindsetAbility to simplify complex workflows for customersStrong organization and follow-throughA patient, supportive approach with customersBonus Points:Familiarity with property management workflowsExperience with field services, inspections, or scheduling operationsExperience creating onboarding documentation or FAQsWhat’s Offered:Fully remote contractor roleOpen to candidates across the AmericasWork aligned with U.S. Central Time business hoursPTO includedCompetitive USD compensation (based on experience)Direct collaboration with the CEO and operations teamOpportunity to shape onboarding and demo processesInterview Process1️⃣ Discovery call — background and communication approach 2️⃣ Short challenge — record a brief Loom explaining a workflow 3️⃣ Team interview — discuss customer scenarios and judgment 4️⃣ Final conversation — expectations and next steps

Creado: Jue, 01 de Ene de 1970