Role Overview: This role focuses on the strategic development and management of digital products, ensuring alignment with business objectives. The ideal candidate will possess expertise in product management, customer care, and software application development. Key Responsibilities: - Study user needs, define product features, and coordinate activities to meet quality standards and project deadlines. - Develop long-term product plans, including roadmaps, through collaboration with engineering, marketing, clients, and other stakeholders. - Analyze product utilization trends and identify areas for improvement. Minimum Qualifications: - Bachelor's degree in a relevant field or equivalent experience in product management. - Proven experience working in Agile, Scrum, or Kanban environments, with knowledge of software application development. - Strong customer-facing skills and subject matter expertise in digital products. - Experience with Salesforce Service Cloud, AI, chatbots, and similar technologies.