Luxury Spa Director (Waldorf Astoria Riviera Maya)

Luxury Spa Director (Waldorf Astoria Riviera Maya)Join to apply for the Luxury Spa Director role at Hilton What will I be doing?As a Spa Director, you are responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. You will also be required to achieve revenue targets and manage customer feedback. Specifically, you will perform the following tasks to the highest standards: Manage overall operations of the spa Manage and carry out procedures, maintain current knowledge of treatments, and ensure all treatments comply with current legislation and company standards Ensure client experience is proficient including bookings, payments, and consultation cards Lead spa team members and beauty therapists, ensuring high motivation, ongoing development, and high-quality service Drive the team to meet and exceed revenue targets through creative delivery of programs beyond core fitness-based schemes Meet department annual budget and operate within financial targets as well as net movement Manage customer feedback effectively to drive continuous service and program improvement Instill brand values and standards to maintain quality daily Liaise with other hotel departments Ensure customers and guests receive friendly and consistent personalized service from all team members Respond to audits to ensure continual improvement Maintain awareness of department security related to cash, stock, and equipment and ensure all procedures are followed Ensure health, safety and COSHH regulations are complied with, and club rules are observed by members, clients and guests What are we looking for?A Spa Director serving Hilton brands works on behalf of our Guests and with other Team Members. To fill this role, you should demonstrate the following: Management experience within the luxury spa industry Ability to meet financial targets Ability to work under pressure Excellent grooming standards Willingness to develop team members and self Flexibility to respond to a range of different work situations Ability to work on your own or in teams Additionally, it would be advantageous to demonstrate: Knowledge of the local market Relevant qualifications What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences around the world every day. Our Team Members are at the heart of it all! Work LocationsWaldorf Astoria Riviera Maya ScheduleFull-time BrandWaldorf Astoria Hotels & Resorts JobSpa, Health Club, Recreation Seniority levelDirector Employment typeFull-time Job functionOther IndustriesHospitality#J-18808-Ljbffr

Creado: Jue, 01 de Ene de 1970