Warranty Specialist

Key Stakeholders: Aftersales Director, Quality Assurance Team, Dealers, Service Centers About Us ZEEKR is redefining electric mobility through innovation and customer-centric solutions. Our warranty programs reflect our commitment to quality and trust. Key Responsibilities Policy Execution: Implement and communicate warranty policies (aligned with Aftersales Director’s strategy). Claims Management: Process dealer/customer claims, ensuring compliance with timelines and documentation. Data Analysis: Track claim trends and report recurring issues to QA/Engineering teams. Audit Support: Maintain accurate records for internal/external audits. Dealer Training: Collaborate with Head of Technical Support to train dealers on warranty processes. Escalations: Resolve complex warranty disputes (escalated by Service Centers). Requirements 3+ years in warranty roles (OEM/EV preferred). Analytical mindset, proficiency in warranty software. English fluency; Mandarin a plus.

Creado: Jue, 01 de Ene de 1970