Tech Support Associate

Product Expert & Customer Advocate Role A rapidly growing technology company is seeking a Product Specialist / Customer Service Specialist to deliver exceptional onboarding experiences for new users. As the first human touchpoint, you will guide customers through key platform workflows, ensuring seamless adoption and maximizing user potential. This is a high-volume, structured role where you will lead multiple onboarding calls daily. Your ability to communicate complex ideas simply, learn quickly, and adapt to new software systems will be essential in this position. Key Responsibilities: Host comprehensive onboarding sessions to educate users on key platform features and workflows. Help customers get started with essential features like Mailbox Integration, CRM Sync, and Automated Sequences. Act as a trusted product expert and go-to resource for new users, providing timely support and guidance. Manage a steady volume of onboarding calls while maintaining engagement and quality. Share insights to improve onboarding processes based on real user challenges. Requirements: C1-level fluency in spoken English, with the ability to simplify complex topics. Comfortable leading conversations on video conferencing tools like Zoom or Google Meet. Quick to learn and adapt to new software; familiarity with tools like Salesforce or HubSpot is a plus. Enjoy structured, repeatable work and continuously look for ways to optimize. Focused on delivering results, especially around customer activation and retention. What We Offer: A dynamic and supportive team environment. Opportunities for growth and professional development. Recognition and rewards for outstanding performance. We strongly encourage Women, LGBTQ+ professionals, and individuals from underrepresented communities to apply. Your perspective and your voice belong here.

Creado: Jue, 01 de Ene de 1970