Electric Mobility Warranty Expert

Job Overview The Warranty Specialist role plays a pivotal part in redefining electric mobility through quality and trust. This key position involves executing warranty policies, managing claims, analyzing data, supporting audits, training dealers, and resolving escalated warranty disputes. ">Responsibilities: Implement and communicate warranty policies aligned with the Aftersales Director's strategy. Process dealer/customer claims, ensuring compliance with timelines and documentation. Track claim trends and report recurring issues to QA/Engineering teams. Maintain accurate records for internal/external audits. Collaborate with Head of Technical Support to train dealers on warranty processes. Resolve complex warranty disputes escalated by Service Centers. Required Skills and Qualifications: Analytical mindset and proficiency in warranty software. English fluency; Mandarin is a plus. Experience in electric vehicle warranty processes. At least 3 years in warranty roles (OEM/EV preferred). What We Offer: This role requires attention to detail, strong analytical skills, and effective communication.

Creado: Jue, 01 de Ene de 1970