Level of Education Bachelor's degree in Industrial Engineering, Administration, International Business, Finance, or similar. Knowledge: Language: English.% (90) Proficiency in Microsoft Office. Minimum 5 years experience in customer service/program management. Excellent communication skills, and ability to handle a group of direct report employees. Excellent negotiation skills, ability to talk and negotiate with customers. Understands shipment process/methods and incoterms. Manages: OTD, PPV, ECO, E&O, Quotation Process, Action Logs, Yields, customer requests and reports.