About the Role As a Support Engineering Director, you will be responsible for anticipating and mitigating obstacles that may impact our technology teams. You will work closely with engineers to design and develop solutions that align with strategic business goals. Your expertise in system design and configuration will be essential in driving the future of our technology. Key Responsibilities Lead technical initiatives and ensure seamless collaboration between development and QA teams. Contribute to physical architecture design and drive major technical decisions. Develop and implement automation opportunities within operations environments. Analyze root causes and implement long-term fixes to avoid recurring issues. Requirements 3+ years of people management experience leading System Development teams. Proficiency in one or more general-purpose programming languages. Experience designing, building, operating, and managing large-scale distributed systems or web services.