Retention Specialist

The Customer Experience Manager is responsible for handling inbound and outbound calls with customers, focusing on retaining clients and assisting those who wish to cancel or restart their services. This role requires maintaining high levels of professionalism, providing clear and well-founded responses, and managing multiple tasks simultaneously. The ideal candidate will have solid sales experience, advanced English proficiency, excellent communication skills, and a proactive, customer-centered attitude. They will be responsible for meeting individual goals, maintaining customer satisfaction, and ensuring confidentiality throughout the process. Qualifications: At least 2 years of sales experience (preferred). Schedule and transfer to office availability. Advanced English level, with outstanding verbal skills. Proficient computer/data entry skills. Excellent communication skills. Hunger for improvement. Problem solving skills and tolerance to frustration. Great service attitude, interest in dealing with customers and supporting them. Positive attitude and persistent work ethic. Ability to work under pressure and in simultaneous tasks. Responsibilities: Receive inbound calls from other departments to speak with customers who desire to cancel their service. Maintain constant contact by phone with new and existing customers regarding the company services. Make outgoing calls to customers who desire to end their service and customers who have already cancelled service. In all situations, utilize principles of ownership to retain customers and assist those looking to restart. Satisfy the specific needs of customers with a high-level of professionalism. Respond to customer inquiries with clarity and knowledge of products and services. Demonstrate excellent communication skills interacting with customers. Satisfactorily meet individual record goals. Competently manage the internal system simultaneously with the phone call and data capture. Maintain confidentiality of information. What We Offer $17,000.00 MXN (free of taxes) Monthly commissions Law Benefits Salary increases after 6 and 12 months All legal benefits Affiliated discounts Free psychological an nutritional support Public transit AR Medical Insurance Fixed schedule, 5 days per week Paid training and ongoing supervision U.S. holidays off Excellent work environment and strong team culture Economic support in courses and certifications Vacation availability after 3rd month of work If you’re looking for a stable opportunity where your work is valued, your well-being is supported, and your growth matters, this role could be the right next step for you. Join a team that believes in long-term careers, teamwork, and creating an environment where you can do your best work every day. We’d love to meet you!

Creado: Jue, 01 de Ene de 1970