Help Desk -Bilingüe 5 Am A 11 Am

Service Desk Agent The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. Note: Reformatted for consistency; keep original responsibilities and qualifications. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests. Respond to High and Critical priority tickets/projects according to standard operating procedures. Serve as initial responder within the hosted environment in the notification, identifying, troubleshooting, and resolving issues. Assist the manager with the daily operation of the Service Desk, including the development, analysis, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs. Monitor and troubleshoot all production networks, servers, applications, and services. Evaluate and escalate issues as needed. Provide remote technical support via a combination of telephone and remote support tools. Take deliveries from vendors, process and scan packing slips. Communicate (both verbally and in writing) with customers formally and professionally. Create and manage the lifecycle of Incidents and Service requests in the company's trouble ticketing system. Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues. Ensure escalations are handled in a professional, consistent, and relentless manner. Adhere to the Service Desk Ops Manual. Job Qualifications Education: High school graduation, or its equivalent ITSM certification preferred, ITSM foundation training required. Experience: 1-2 years of Customer Service. Skills Fluent English language skills are required. Excellent verbal and written communication. Excellent meeting facilitation skills, including teleconference and web conference. Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals. Ability to work creatively and analytically in a problem-solving environment. Analista Service Desk Hoy Analista Service Desk Retail The Analista Service Desk Retail role requires experience in Service Desk operations with focus on US employee support, English proficiency, and readiness to work onsite in Azcapotzalco as needed. Key Qualifications : Preparatoria terminada con certificado INDISPENABLE Atención a empleados de Estados Unidos 1 año de experiencia como Service Desk o Help Desk Inglés conversacional B2+ (100% en Inglés) Equipo de cómputo disponible Disponibilidad para estar en sitio cuando se requiera (ubicación: Azcapotzalco) Oferta : Sueldo por hora de $107.14 (aproximadamente $8,000 brutos mensuales) Prestaciones de ley Contrato directo por la empresa Bono de métricas de hasta $3,000 Ayuda de internet de $50 al mes Seguros (GMM, Vida y Dental) a partir de 90 días Capacitación pagada al 100% Rotación de jornada; horario de 8 horas Experiencia y Educación : Bachillerato terminado (Obligatorio) Service Desk Remoto: 1 año (Obligatorio) Inglés conversacional (Obligatorio) Technical Customer Support, I Hoy Remote Work: No Overview : At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. Responsibilities : Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. Diffuses upset customers Fully documents customer interactions in real-time Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments Identifies and escalates complex problems under direct supervision Works on a limited variety of problems of limited scope using defined procedures and practices Collaborates with fellow technicians and supervisor to solve problems Familiarizes self with new technologies, products and platforms Qualifications : Bachelor’s degree or Associate Degree (Technical Degree). Technical Certifications preferred 1-3 years of experience Basic computer literacy with Microsoft Office Ability to articulate technical issues in simple terms to management and customers Strong customer service and communication skills Customer Support Specialist Azcapotzalco, Distrito Federal *Work schedule: 8 hour shift, 9 am to 9 pm, 7 days a week with 2 days rest. *English level B2 and/or C1 *Minimum 6 months experience as bilingual telephone agent *Education: Minimum Completed Baccalaureate with Certificate Activities : Retention, Cross-selling and customer service Location : Azcapotzalco, Distrito Federal #J-18808-Ljbffr

Creado: Jue, 01 de Ene de 1970