Technical IT Support Specialist

Desktop Support Technician Job Description We are seeking a highly skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to users with their desktop computers, laptops, and other mobile devices. Responsibilities: Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users. Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting. Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding. Requirements: 3–5 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics. Experience supporting printers, AV systems, executive users, asset management, and reporting tools. Excellent customer service, communication, organization, multitasking, and documentation skills. Ability to lift 50 lbs; valid driver's license and personal vehicle required. Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments. Why Join Us? At our company, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Join us in creating a better future for our customers and employees alike.

Creado: Jue, 01 de Ene de 1970