Receptionist/csr

**THIS IS NOT A REMOTE POSITION - ENGLISH IS A MUST**As a Customer Service Representative (CSR) you will play a crucial role in ensuring client satisfaction and maintaining positive relationships with clients. Your primary responsibility will be to serve as a liaison between clients and the different departments, addressing inquiries, providing information, and ensuring that clients receive exceptional service throughout their interactions with the firm.**Responsibilities**:- Serve as the main point of contact for clients, addressing their inquiries via phone and transferring in case need it to the correct department.- Communicate effectively and professionally to answer general queries, and relay messages between clients and other departments.- Address and resolve client concerns or conflicts promptly and professionally, escalating issues to the appropriate department when necessary.- Assist with billing inquiries.- Take accurate messages and relay them promptly to the intended recipients.- Oversee the Main Queue of the company.- Provide information about the company, its services, and directions as needed.**Requirements and skills**:- Strong communication and interpersonal skills.- Knowledge of legal terminology and processes is an asset.- Excellent organizational and multitasking abilities.- Proficient in using office software and case management systems.- Previous experience in customer service, preferably within a legal environment.- High-level listening skills.- Organizational skills to keep track of prospective clients’ contact and case information.- Multitasking ability to move quickly from one inquiry to another.- High School Diploma.- Proficient in using office equipment and computer software (e.g., Microsoft Office Suite).**We offfer**:- Law Benefits- 20 days of Christmas Bonus- Floating days- Great pleace to work!Tipo de puesto: Tiempo completoSueldo: $14,000.00 - $17,000.00 al mesHorario:- Diurno- Lunes a viernes- Turno de 8 horasPrestaciones:- Bebidas gratis- Opción a contrato indefinido- Vacaciones adicionales o permisos con goce de sueldoTipos de compensaciones:- Bono de puntualidadEscolaridad:- Bachillerato terminado (Obligatorio)Experiência:- Atención al cliente: 1 año (Deseable)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial

Creado: Jue, 01 de Ene de 1970